Your Data: Key Summary

• Grand Yacht Crew acts as the data controller. That means we are responsible for all of the information you share with us when enquiring on our App or Site.
• We never sell your data onto third parties and only collect as much as we need to improve your experience, communicate with you, or assist in your enquiry.
• We make every effort to protect your information and will not store it for longer than we need to.

How We Use Your Data: Information We May Collect from You

We may collect and process the following data about you:

• Username and password – if we collect a username and password, this is so we can keep your information secure and so that we can have your information to hand each time you visit us.
• Name, address and postcode – without this we will not know where to send a response to your enquiry or quotation or merchandise. If you have location services enabled on your smart device, we may also use this to find your office location or where the enquiry came from.
• Email address – we send responses to questions, enquiries, contracts via email and will send you informational messages as well as offers which may interest you.
• Telephone numbers – if there are any problems with speaking to you via email, or we need to check anything, we need to be able to contact you quickly.
• Information that you provide by registering on our App or Site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of your visits to our App or Site and the resources that you access.
• Your personal details, including name, email address and contact addresses and numbers

We use these to get in touch with you vie email or phone to reply to your query, respond back to a form submission you have done on the App or Site, for fraud prevention and detection, to personalise your web experience, and for customer services purposes. After an enquiry with us, we may also perform market research in the form of a feedback questionnaire, via our platform.

With your permission, we may also use this information to keep you up to date about our new products and services, or in other marketing messages. If you wish to stop receiving marketing messages, you can either unsubscribe using the link in every marketing email we send or contact our membership support team.

Your Payment Details

We keep a record of the billing address you supply to us as part of our fraud prevention work and for future membership service enquiries, such as ensuring invoices are sent to the correct person / department. If you have paid through a third-party payment provider like Stripe or PayPal, we will keep a record of your email address and the payment reference. Other payment mechanisms include direct transfer to our Bank or by cheque, each of which is recorded in our account by the banking authority. For payments with a credit or debit card, we only store the last four digits of your card for fraud and membership service reasons. Because we use a third-party provider (e.g. Stripe) to process our payments, our system never actually even has access to your other card details. This is in line with Payment Card Industry Data Security Standards (PCI DSS) regulations and means your credit card security is preserved at all times.

Your Contact History

If you contact our membership support team by email or phone, they may keep a record of this. This is useful for us to personalise the experience with you (so you do not have to tell us the same things time and time again), to improve your experience, and to carry out staff training so that you can get the best possible service. We may also anonymise and aggregate information and use it to see patterns in our services so that we can improve.

Your Purchase History

This is important for us to provide good membership support and look after you in the event of any membership service inquiries. We may also use this to personalise your App or Site experience and the emails we send you and may also anonymise and aggregate the data to find out what products and services you and people like you might like. This helps us to improve our App and Site and deliver a better experience for you.

Information About Your Device and How You Use Our App or Site

We may collect information about the devices you visit our App or Site on, such as your mobile or browser. This not only helps us to improve these for you but also means we can get better at giving you a good experience by recognising your preferences and personalising the App or Site for you. It may also be used in fraud prevention to recognize. We may also collect information about how you move around our App or Site, what you look at or search for, and how you shop. This may be anonymised to make improvements, or through the use of cookies, pixels, advert tags and other digital marketing technologies, may be used to create banners and ads relevant to you. These may be used on our own App or Site, or across the wider internet.

Retention Period

Grand Yacht Crew retains all member information for six (6) years after they last interacted with us. Where there has been a period of six (6) years and there has been no interaction between the organisation and the member, their information is erased and securely disposed of.

Your Data - Your Rights

As a responsible company, we want to keep you informed about how we use your information. You have a right to know this, and you should also be able to ask any company to detail it. In line with General Data Protection Regulations (GDPR) guidelines, you have a right to request details about the data we have on you, the right to request we correct any inaccurate personal information, the right to no longer receive direct marketing messages and the right to have some or all of your data forgotten or deleted.

You have the right to make a Subject Access Request to Grand Yacht's Crews Data Protection Officer in the event that you wish to determine what information we hold on you. We welcome these requests and aim to respond within seventy-two (72) working hours of receipt. Our App or Site may, from time to time, contain links to and from the applications or websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these applications or websites, please note that these have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Have any questions about this Policy? Just Contact Us and we will be happy to help.